Herbert Retail Limited
18 Rookwood Way
Haverhill
Suffolk
CB9 8PD
Tel: +44 (0)1440 711 400
Fax: +44 (0)1440 710 469
Email: click here
Herbert Retail supplies Bakery Printers to Marks & Spencer
Herbert Retail have supplied and installed SM710 modular bakery printers to the new M&S in-store bakeries and patisserie counters. M&S staff now simply select the relevant product from a full colour product image shown on the touch-screen operator display, and print the correct sales label from the attached compact printer.
Marks & Spencer Technical Specialist Martin Joyce said
"Our staff are now able to price products from images rather than having to remember PLU numbers or rely on plain text description. This has helped us give better service to our customers and reduced the error rate.
All product information, including images are updated from a single central source using the intelligent 'Diginet' central management system, enabling all stores that have the modular printers to be updated in a single session, again eliminating the high possibility of errors where local updates had previously been required".
A new concept featured in the M&S stores in Kensington and Newcastle is the 'Eat Over Deli'. , where customers can buy products both to eat in the deli or to take home.
Newly installed, centrally updated SM700EV modular scales from Herbert Retail are providing a colour touch screen pre – pack weighing facility in this department, weighing and labelling a range of takeaway products.
Martin Joyce added,
’’The long standing relationship that Marks & Spencer has with Herbert Retail, who also provide training and field service support to our staff, has made the introduction of these new scales and printers very simple.’
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